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DabDash has 8 order statuses: Pending (new order, not yet reviewed), Confirmed (accepted — stock is deducted), Preparing (being packed), Out for Delivery (on the road), Delivered (handed to customer), Completed (fully closed), Cancelled (voided — stock returned), and Refunded (reversed — stock and loyalty points optionally returned).

Yes — you can skip forward steps. For example, you can move an order straight from Confirmed to Out for Delivery without marking it Preparing first. DabDash deducts stock at the first forward move if it hasn't happened yet. You cannot go backwards, and terminal states (Completed, Cancelled, Refunded) cannot be changed at all.

Stock is deducted the first time you move an order forward from Pending — whether that is to Confirmed, Out for Delivery, or any other forward status. Cancellations and refunds automatically return the stock. Orders stuck at Pending never affect your inventory.

Cancelled is used when an order will not be fulfilled — stock is always returned. Refunded is for orders that were confirmed or further along — you choose whether to return stock and whether to credit loyalty points back to the customer. Both are terminal states and cannot be changed after.

During a refund, you see a checkbox to restore the customer's loyalty points. If you check it, the points earned on that order are added back to the customer's balance immediately. You can also choose to return the stock to inventory at the same time.

You can edit notes and customer information on Out for Delivery and Delivered orders, but you cannot change line items at that stage. Line items can only be changed while the order is Pending, Confirmed, or Preparing. Completed, Cancelled, and Refunded orders are fully locked.