Your Domain & Email

What this page does

Two big things live here. First, you can point your own domain name at your store (like shop.yourbrand.com instead of yourname.dabdash.com). Second, you can make emails come from your own email address instead of a shared DabDash address.

Custom Domain

By default your store is at yourname.dabdash.com. But you can use your own domain instead.

How to set it up

1. Type your domain (like shop.yourbrand.com) into the box and click Save Domain.
2. You will see two records to add at the place where you bought your domain (GoDaddy, Namecheap, Cloudflare, etc.).
3. Add both records there. It can take a few minutes to a few hours for them to work.
4. Come back here and click Verify DNS. When it passes, the badge turns green and says Active.

The two records

TXT record

This proves the domain is yours. Copy the name and value exactly as shown and add them at your domain provider.

A record

This sends visitors from your domain to your DabDash store. The value is always 93.95.229.147.

Removing a domain

Click Remove next to the domain field. Your store goes back to yourname.dabdash.com right away. You can delete the DNS records from your domain provider after that.

Email Logo (BIMI)

BIMI lets you show your logo next to your name in Gmail, Apple Mail, and Yahoo Mail. This section only appears after you save a custom domain.

How to use it: Upload your logo as an SVG file, then add the DNS record shown on screen at your domain provider. Apple Mail and Yahoo start showing the logo right away. Gmail needs an extra certificate (VMC) — only worth doing if most of your customers use Gmail.

Email Sender (SMTP)

By default, order emails (confirmations, receipts, alerts) come from a shared DabDash email address. If you fill in this section, emails come from your own address instead.

What to fill in

SMTP Host

Your email provider's outgoing server. Examples: smtp.gmail.com, smtp.sendgrid.net.

SMTP Port

Usually 587. Some providers use 465.

Username & Password

The login your email provider gave you. For Gmail, use an App Password (not your regular Gmail password).

Encryption

Almost always TLS. Pick SSL only if your provider says to.

From Address

From Email

The email address customers see in their inbox. Example: orders@yourbrand.com.

From Name

The name next to the email. Example: "Green Leaf Dispensary."

Testing it

After you save, a Send Test Email box appears. Type in any email address and click the button. If you get the test email, everything is working.

Going back to the default

Click Remove Settings at the bottom. All the SMTP fields clear out and emails go back to the shared DabDash sender.

Inbound Email (IMAP/POP3)

Connect your own mailbox so emails customers send you land right in your Inbox, alongside live chat — you reply from one place instead of switching to a separate email app. SMTP (above) is how your store sends email; this section is how it receives it.

Label

A name for this mailbox so you can tell it apart — e.g. "Support inbox".

Protocol

Choose IMAP (recommended — keeps messages on the server and in sync) or POP3.

Server & Port

Your mail provider's incoming server and port — for example imap.gmail.com. Your provider lists these in their IMAP/POP setup help.

Username & Password

The mailbox login. Many providers (Gmail, Outlook) require an app password rather than your normal one — generate it in your provider's security settings. Leave the password blank when editing to keep the current one.

Encryption

SSL/TLS or STARTTLS, depending on the port your provider uses. SSL/TLS on the secure port is the common choice.

Testing it

Click Test connection before saving. DabDash signs in to confirm the details work. Once connected, new customer emails start appearing in your Inbox automatically.